Category Archives: ServiceNow

Building Call Center Solutions with Twilio and ServiceNow

Here is a quick webinar I gave highlighting the power of using Twilio in conjunction with a SaaS Platform like ServiceNow. During the session I review using cloud telephony to build call centers and how to embed rich communications into … Continue reading

Posted in SaaS, ServiceNow, Twilio | Leave a comment

Social Solutions for the Social Network

In my previous post I wrote about the importance of the Facebook imperative and how innovations and design patterns from social networking are revolutionizing enterprise software as we know it. While I knew the importance in principle what I didn’t know … Continue reading

Posted in Facebook, SaaS, ServiceNow | 3 Comments