Author Archives: cdauw

Twilio Teams Up With Fruition Partners To Bring Cloud Communications To ServiceNow

At Twilio, we believe that the effort to bring cloud communications to global companies and brands is best done with friends, so today, we are proud to announce our partnership with Fruition Partners. Founded in 2003, Fruition Partners is a Cloud  IT … Continue reading

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Building Call Center Solutions with Twilio and ServiceNow

Here is a quick webinar I gave highlighting the power of using Twilio in conjunction with a SaaS Platform like ServiceNow. During the session I review using cloud telephony to build call centers and how to embed rich communications into … Continue reading

Posted in SaaS, ServiceNow, Twilio | Leave a comment

Social Solutions for the Social Network

In my previous post I wrote about the importance of the Facebook imperative and how innovations and design patterns from social networking are revolutionizing enterprise software as we know it. While I knew the importance in principle what I didn’t know … Continue reading

Posted in Facebook, SaaS, ServiceNow | 3 Comments

Salesforce: Bringing sexy back

Enterprise software is the wallflower of the computing world, it’s dance card is always open. It’s typically  approached begrudgingly and even then usually only out of a sense of compassion, mercy, or at the prodding of others.  That assessment may … Continue reading

Posted in SFDC | 1 Comment